• Elsa, King Superstar

What is my User ID and where can I find it?

Updated: Dec 3, 2018

You might sometimes be asked in a private message, on King Care, to provide your in-game User ID #. This is a number that will help them locate your account and provide you with better service and assistance. Here's all you need to know on how to get hold of this number.

When on your mobile device or Windows 10, open the game and on the bottom left side of the screen you will see the settings buttons.

Click on the pink setting button and then click on the red button.

Click on the pink button again and now you will see a green setting button. Click on it.

Scroll down and click on the Facebook log out

When this pops up, click on the blue "Log out!" button.

A second box is going to pop up to confirm log out. Click on the blue "Log Out!" button again.

You are now logged out of Facebook!

The next step is to log into the Kingdom so, click on the pink setting button again.

Click on this green setting button.

The Kingdom account to log on is now visible just above the pink setting button.

Click on the Kingdom (King logo) button.

The Kingdom log on will now pop up. If you never created a Kingdom account you can now create it. Enter an email address and password.

Once you are logged in, you should be able to see the Kingdom logo on the top (picture on the left side). Double click on the Kingdom logo located at the top and you will now see your core user ID number (picture on the right).

Now that you have your user ID #, please keep it handy just in case you ever have to write King Care about an issue. The moderators can look into your account with this ID # and if they have to check what level you were at to help sync your progress they can do it from looking into your account. They can also check any purchase issues from your account.

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