• Elsa, King Superstar

Troubleshooting Tips For King's Games

Updated: Nov 27, 2018

Are you having problems playing the games on your browser? Which browser are you using? Chrome? Firefox? Opera? Edge?

You can download any of these browsers here:




Edge: this is installed with Windows 10

If you need to update your browser you can read more about it here:

How do I update my browser?

You can also run a test to find out if your browser will work well with the new HTML version of the game Here. Your browser should score at least 450 points. If your browser scores less it might be a good idea for you to download a different browser. Google Chrome is usually the most up- to-date browser.

It's also very important to make sure that you clear the history/cache daily. Read more about it here:

It's also a good idea to clear the cache from the Adobe Flash Player:

If you are a visual person, please view this video and it will show you how to perform these steps:


For those of you who are playing the games on a mobile device, you can read about

Apple troubleshooting here:

Android troubleshooting here:


If you are still having issues, please follow the steps on this link on how to complete a King contact form:

Now let's get back to some candy crushing!

Please join me in my Facebook group Candy Crush Saga, Soda, Jelly and Friends Saga

Elsa's Candy Crush Tips, Tricks and Candy Treats 

© 2017 by Elsa Langer, King Super Star & Webmaster in the USA - Specializing in helping Candy Crush Fans

Email Me   Location - United States