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  • Elsa, King Superstar

Troubleshooting Tips For King's Games

Updated: Nov 27, 2018



Are you having problems playing the games on your browser? Which browser are you using? Chrome? Firefox? Opera? Edge?


You can download any of these browsers here:

Chrome: https://www.google.com/chrome/browser/desktop/index.html

Firefox: http://www.mozilla.com/firefox/upgrade.html

Opera: http://www.opera.com/computer

Edge: this is installed with Windows 10


If you need to update your browser you can read more about it here:

How do I update my browser?


You can also run a test to find out if your browser will work well with the new HTML version of the game Here. Your browser should score at least 450 points. If your browser scores less it might be a good idea for you to download a different browser. Google Chrome is usually the most up- to-date browser.


It's also very important to make sure that you clear the history/cache daily. Read more about it here: http://www.wikihow.com/Clear-Your-Browser%27s-Cache


It's also a good idea to clear the cache from the Adobe Flash Player:

https://forums.adobe.com/message/4278569


If you are a visual person, please view this video and it will show you how to perform these steps: http://youtu.be/OESCE4Jj2tU


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For those of you who are playing the games on a mobile device, you can read about

Apple troubleshooting here: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Android troubleshooting here: https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

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If you are still having issues, please follow the steps on this link on how to complete a King contact form: https://www.elsalanger.net/blog/how-to-complete-a-king-contact-form


Now let's get back to some candy crushing!

Please join me in my Facebook group Candy Crush Saga, Soda, Jelly and Friends Saga

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© 2017 by Elsa Langer, King Super Star & Webmaster in the USA - Specializing in helping Candy Crush Fans

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