Should I Uninstall The Candy Crush App From My Mobile Device?
Updated: Nov 6, 2018
Is your game crashing?
Is it not loading properly?
Before you uninstall the game PLEASE READ THE INFORMATION BELOW.
When you play your game on your mobile device, the boosters are saved ONLY to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it here: https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-device
So, with that said, PLEASE DO NOT UNINSTALL YOUR GAME APP UNTIL YOU HAVE TRIED ALL TROUBLESHOOTING TIPS!
If you have an Apple device, please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios If you have an Android device, please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
If the trouble shooting tips do not work, then your last resort would be to uninstall the game and reinstall it again, but, you will lose all your accumulated lives and boosters so please make sure to use them and not store them for future use.
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