• Elsa, King Superstar

Help! My game won’t connect to Facebook on Windows 10!

Updated: Nov 6, 2018

This week a glitch was reported where the players said that they couldn’t connect Facebook to Candy Crush Saga and also Candy Crush Soda Saga on Windows 10. It was reported to the studio and they were trying to resolve it. However, two awesome players found a work around for this and this is now the purpose for this blog.

Below are the steps created from the comments of the first player

The first thing that you need to do is to make sure that you have the latest version of Windows 10. Open your Windows settings. Then click on Update & Security.

Some individuals keep it on automatic update, but I prefer to manually update so you check here to see if you have the latest version.

You can also check to see if you have the latest version of Windows 10 by clicking on the Systems icon and then clicking on the About tab.

Now that it is confirmed that you have the latest Windows 10 version. You will now want to check your game app systems. Click on the Apps icon.

Scroll down to the Candy Crush game app and click on it.

Now click on the Advanced tab.

Now scroll down to the Reset tab and click on it.

And now you can open the game to see if this tip works for you! You can also follow the same steps with your Facebook app by following the directions above for the game app.


Below are the steps created from the comments of the second player

If you do not have the Facebook app, then you will need to install it. Type "Facebook" in the search and then install it.

Always make sure that you are playing with the game app from the Microsoft store instead of the installed version that came with Windows 10. I found out the hard way when I wasn't getting the new episodes. Install the game app and open the game from there.

If you already had the game installed then open the store again and click to open the game. Log in with your Facebook account and you should be able to connect and sync.

Please join me in my Facebook group Candy Crush Saga, Soda, Jelly and Friends Saga

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